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Return policy

Please note! If you ordered through Bol.com, you must also return the items through Bol.com. Click here for more information

Sometimes you want to return an order, because the product doesn’t fit your needs after all. You have the right to return your order within 14 days from the delivery date without giving any reasons. After you have requested the return, you have another 14 days to ship the order back to us. We will refund all costs of the order and the shipping costs the way you payed for your order. You will only have to pay for the shipping costs of the return from you to us. These costs depend on the location where you will be shipping from. For the exact costs, you can check the website of your courier. When the product and/or its package is more damaged than necessary we can pass on the depreciation to you. So treat the product with care and wrap and pack it carefully when returning it to us.

Right of withdrawal

When you were to use your right of withdrawal, the product with all the delivered additions must be – if reasonably possible – returned in original state and package. To use this right, you can contact us by calling +31 (0)20 344 5928 or send an email to support@johnny-loco.com.  We will refund the costs within 14 days after of the withdrawal, when the product has been received in good condition.

Exchange products?

Do you want to exchange your product? No problem at all. You can contact support@johnny-loco.com, using your order number for quick processing. You are responsible for any additional costs.